DOT: Fewer airline complaints

Breathe a sigh of relief. Whether you're racking up the miles as a seasoned business traveler or towing the kids and all the gear to Arizona for a week at Grandma's, things are looking up for you. Either we've become complacent with the level of service offered by commercial airlines and have given up on complaining, or we are actually finding less to complain about. Whatever the reason, there has been a drop in customer service complaints made to major airlines.

http://www.denverpost.com/search/ci_12086303

That is, unless this guy is your pilot.
http://www.denverpost.com/breakingnews/ci_12089681